19 Apr 2021 
Support Center
 What is a Ticket / Ticket ID e.g. ABC - 123456
Solution A ticket (also known as an incident ticket or trouble ticket) is an email / chat, usually contained within a issue tracking system which contains information about support interventions made by customer support staff or third parties on behalf of an end user who has reported an incident that is preventing them from working on TradeKey as they would expect to be able to. Tickets are commonly created in a help desk (http://support.tradekey.com) or call center environment. Typically the ticket will have a unique reference number (Ticket ID e.g. ABC-654321), also known as a case, issue or call log number which is used to allow the user or support staff to quickly locate, add to or communicate the status of the users issue or request.

You can track your complains known as 'Tickets' regarding TradeKey services on http://support.tradekey.com

Article Details
Article ID: 92
Created On: 15 Sep 2007 10:21 AM

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